More sales. Less support work.
Know what your customers need.

Yes. Free includes 20 credits each month to test Norby privately or allow limited live use on one website. Nothing goes live until you approve it. Website verification is required for production installation.

Every plan provides the core Norby buying and support experience. Higher plans add usage, connected operations, workflow capabilities, reporting and team features. They do not make basic factual accuracy or safety a premium feature.

Credits measure the included usage across supported conversations and actions. One credit is approximately a typical three-minute interaction. Longer journeys use more; the number of conversations you can handle depends on how customers interact.

When no eligible credits remain, AI conversations pause and Norby offers your configured contact or enquiry option. Visitors can still leave details and questions. Conversations resume when credits become available. Customers do not see your billing status.

Paid accounts can purchase temporary additional usage where enabled. The price is shown before purchase. Automatic top-ups are optional and require authorization and a spending limit. You can also compare plans if higher usage becomes regular.

On Starter, Growth and Scale, unused included credits carry into the next monthly billing period and expire at its end. Free credits do not roll over. Bonus and purchased credits have their own disclosed expiry terms. Enterprise follows the agreed contract.

Starter includes customer guidance, enquiry capture, personalized buying plans and simple standard connections to supported lead or support destinations. Growth adds richer mapping and conditional routing. Custom integration development is separately scoped.

Where the relevant supported connection is available, configured and authorized, Norby can perform standard commerce and enquiry or ticket actions. More involved routing and automation are available on higher plans. Supported actions vary by platform and permissions; standard connections are not inherently reserved for Scale.

Yes. Standard personalized buying summaries and PDF plans are part of the experience, subject to your allowance. There is no separate fee for each standard PDF output. Custom implementation and bespoke template work are agreed separately.

Yes. Starter includes core results, common customer questions, knowledge gaps, basic exports and configurable email briefs. Recorded purchase results require connected tracking. Growth adds deeper attribution and journey analysis; Scale adds cross-site reporting and longer trends.

The attribution link remains on Free and Starter. Growth, Scale and Enterprise allow optional branding-link removal. Norby’s name and standard character remain the same across plans.

Conversation history is seven days on Free, 30 days on Starter, 90 days on Growth and 12 months on Scale. Enterprise retention is agreed separately. Your permitted retention settings may shorten those periods. Leads, billing and other operational records have their own retention rules, and connected systems apply their own policies.

No. Norby is designed to work with your existing website through a snippet or supported installation connection. Some customer actions require an additional business-system connection.

Scale suits higher usage and more involved customer operations, with site and team allowances agreed before activation. Enterprise suits larger or more specialized deployments, including bespoke integrations, multiple brands and specific rollout or service requirements.

You can request a plan change through the supported account or billing route. Review the price, allowance and feature changes before confirming. The effective date and any billing adjustment are shown as part of that process. Existing subscription terms are not changed merely by this pricing-page update.