Most chatbots answer questions. Norby helps someone decide what to buy: it works out what they need, recommends products or services, explains trade-offs, handles objections and moves them toward a purchase, inquiry, booking or a conversation with your team.

Start by giving Norby your website address.

Norby imports your website content, products, services, listings and other approved business information to build an initial understanding of your business. You can then test it privately, add more knowledge and set the rules for how it should answer, recommend and act before anything goes live.

Norby answers from the business information and knowledge sources you approve rather than inventing an answer when something is missing.

You control what it knows, what actions it can take and when it should hand a customer over. You can test real customer questions privately before Norby reaches your visitors.

You can create a private version of Norby immediately by entering your website address.

Norby learns your business and builds a preview for you to test. Once you are happy with how it answers, going live means installing a lightweight script. Nothing is published until you approve it.

Not to create or test it. Enter your website address and Norby builds a private preview automatically.

Going live means adding a lightweight script to your website, which is a simple job on most sites. Connecting Norby to other systems or custom workflows can take some integration work.

Norby sits on top of the website you already have rather than requiring you to rebuild it.

It installs with a lightweight script and works with product catalogs, service websites, listings, lead forms, booking journeys and ecommerce. Where Norby needs to take an action inside another system, we confirm that integration before launch.

Norby’s knowledge stays aligned with the sources it learns from, including your website, catalog, listings and business information.

For things that change often, such as stock or availability, Norby can be connected to the live source instead of relying on a static answer.

It can compare options, recommend the best fit, navigate a customer to the right page, capture their details and guide them toward a purchase, inquiry or booking. The exact actions are set up around your website.

Yes.

You decide which situations Norby handles itself and when your team should step in. On handover, Norby passes across what the customer needs, what they asked and the relevant context.

The questions customers ask most, the products or services they compare, common objections, gaps in your content and the points where buying decisions stop.

On Business, those conversations can be connected with customer behavior and outcomes to see what leads to an inquiry, cart or purchase.

One credit is about one typical three-minute customer interaction. Usage is measured on the time Norby actually spends serving a customer, so short interactions use less than a full credit.

Every paid plan comes with a monthly credit allowance, and you choose the allowance that matches how many customers you expect Norby to serve.

Pro puts Norby live on one website with your own persona, voice and text conversations, recommendations, lead capture, full conversation history and usage analytics.

Business is for teams: multiple Norby agents, up to three websites, multiple team members, advanced analytics and conversion attribution, integrations and webhooks, data export and priority support.

Your credits reset every month, unused credits roll over on paid plans, and you can top up on demand at any time.

Norby keeps serving your customers rather than switching off, and if a larger allowance would cost you less we tell you before the difference adds up.

On the Free plan there are no charges. Once your 10 free credits are used you can go live from $29 a month, or wait for the next month.